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Frequently Asked Questions

Below is a list of Frequently Asked Questions from our Customers. Select the BLUE TOGGLE to see the answers.

If your question is not listed, you can call us at 800-773-4566 or go to the INQUIRY FORM.

What is the Customer Responsible For?

The Customer is Responsible for the Following:

  • Spelling, punctuation or grammatical errors made by the end user.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the document creation process.
  • Errors in user-selected options such as choice of finish, quantity or product type.
  • Damage to the products arising after delivery to the end user.
  • The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process prior to processing, as compared to the finished products.
  • Any errors to either your design that you uploaded, customized using our design tool, or fully custom graphics that we created for you that you APPROVED by you or a member of your organization. You’re responsible for proof reading everything, even if we created the graphic for you. You must review all items to insure there are no errors. We do not offer proof reading services. If you approve something that we custom designed for you, you are solely responsible for the order in full.

What is DesPriMa Responsible For?

Desprima is responsible for delivering printed products using either your uploaded design (if it meets our specifications), our template designs that you customized, or our custom designed graphics that we created for you. 

Can Offset Letterheads be Printed On?

Yes.
Offset Letterheads can be imprinted on with inkjet and laser printers.

Can Digital Letterheads be Printed On?

Digital Letterheads can be imprinted on using some inkjet printers, however we strongly suggest that you test your specific application and printer. When excessive pressure is applied with a rigid object, imprinted areas may scratch or flake off. For best results, low ink coverage is recommended.
Digital Letterheads are not recommended for laser imprinting applications.

What is the difference between Digital Envelopes and Offset Envelopes?

Digital Envelopes are pre-converted and printed on high tech digital equipment.

Offset Envelopes are printed on offset gang runs, then die cut and converted to envelopes.

Both are printed on 70LB Premium Opaque stock.

General ESR and Digital Color Printing.

ESR quantities start from 25-250 and are printed on brand new, high tech digital equipment.

Our brand new Digital color presses are in a different class. The print quality of digital prints exceed professional standards. Here are a few facts about Digital Color Printing:

  • Tests show digital quality matches offset.
  • Digital printing offers larger color gamut.
  • Print buyers find digital quality interchangeable with offset quality.
  • Today, many showcase applications are printed digitally.
  • Digital printing is more affordable for short runs, due to very low set up cost.

*disclaimer: Occasionally, quantities of up to 5000 and more might be printed using digital color technology in order to meet turnaround deadlines

How can Pantone colors affect the way my job prints?

There are three different ways Pantone colors can affect the way your job prints.

1. The first is by object effects, such as shadows or glows, on top of your Pantone colors.

When a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order.

2. The second way Pantone colors can affect your file is when you use transparent images.

Convert all your Pantone colors into CMYK. This must be done before submitting the order.

3. The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors.

If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

What is Banding?

Banding is seen as faint lines within the printed item. These can be dark or light.

Many things can cause banding. Banding can be caused by the program that it is exported from, such as InDesign or Corel.  Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

Why does my business card crack around the edges?

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

What is Rick Black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

We recommend using
C=60 M=40 Y=40 K=100 

This will give you a deep, dark, rich black.

How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome” and adjust accordingly.

How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Can I Submit a FRONT and BACK design in the same file?

No.
We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

What is Overprint and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

Should I send a Proof or Sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.

If you send extra files, we are not responsible if the wrong files get printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.

How can I avoid Transparency issues?

Any transparency issue can be resolved before saving your file.

Never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

All of these effects will cause transparency problems.

How should I set up my file for proper rotation?

Desprima. requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

For files not properly set up, Desprima will use best judgment and will not be responsible for improper rotation.

Do you accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my bleed?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.25″ inside the cut-line.

– The bleed for Standard Products is 0.25″.
– The bleed for Booklets and Presentation Folders is 0.375″.

What Resolution should my final file be?

We only accept 300 dpi files and no less, but we recommend 350 dpi or above.

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

What types of files can I send for printing?

We highly recommend saving as a PDF file for best results.

We prefer that you send PDF with embedded or outlined fonts. PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.

What color mode should my final files be?

You should always start and finish your designs in CMYK color mode.

If you send us an RGB file, there is a chance that a color shift may occur, and you may not be satisfied with your job.